Our Service Spectrum
Practical experts in all aspects of coaching
Consulting
Contributing wisdom and experience for coaching best practice
- Coaching strategy - aligning coaching activity with your business priorities
- Coaching framework - detailed practical methodology for coherence and consistency
- Creating a coaching culture - diagnostics and enabling a practical pathway
Delivering
Flexibly providing the most effective & appropriate coaching resources
- Virtual coaching - anywhere in the world, in coachees' native languages
- On-Demand - we're the global pioneers; practical coaching just when & where it's needed
- Developmental - going beyond the transactional to develop authentic leaders and managers
- Women in business - addressing bias, enhancing impact & supporting career progression
- Team coaching - build awareness to raise team performance and effectiveness
- Coaching supervision for internal coaches - supporting & ensuring quality & consistency
- Making learning stick - individual coaching for sustainable, practical application of learning
Managing
Adding measurable value and relieving you of the costly administrative burden around coaching and mentoring
- Coaching & Mentoring Management System - uniquely flexible, robust & practical
- ROI and data generation - capturing useful, tailored information for useful analysis
- Sourcing coaches - finding the best qualified & experienced coaches worldwide
- Coach matching - expert in the art of matching the right coaches for the purpose
- Global reach - we have a requisite variety of coaches all over the world to provide you with consistency of approach as well as nuanced cultural diversity
- Certified against ISO27001 and CyberEssentials Plus
“The range of what we think and do is limited by what we fail to notice. And because we fail to notice that we fail to notice there is little we can do to change until we notice how failing to notice shapes our thoughts and deeds.” Julio Olalla
Executive Team
Coaching on Call was established in 2007 by three founding partners.
Experience matters - between us we have over 100 years of development work with major organisations.
Kaaren Brook
Kaaren's early corporate career was in hotel management where she made a reputation for enabling change through people and rose to the world-wide role of management development manager for a large international organisation.
Since then, she has gained 30 years experience in facilitating and coaching hundreds of managers and executives in organisations to help them achieve their goals. Passionate about the results that personal development can attain for well-being, confidence and business results, Kaaren went on to found and run companies delivering high quality leadership, team and culture change projects.
Over the last 15 years, the targeted and highly personal approach of coaching has been at the forefront of how Kaaren works and adds to the value of programme delivery. She believes strongly that working with what matters and what gets in the way of people being their best is the most effective way to produce positive results that benefit the individual and the organisation alike. This powerful approach is what brought her to co-found Coaching on Call as a way to provide excellent coaching to more people across the world.
Kaaren is a Professional Certified Coach with the International Coach Federation, Master Practitioner of NLP, certified NLP coach and has an ILM certificate in Action Learning, certificate in Applied Neuroscience, Diploma in Team Coaching from the Executive Coach Studio and an MSc in Change Agent Skills and Strategies from the University of Surrey.
Ruth Paris
Having co-founded and run a thriving consultancy developing leadership, team and individual performance, in 2002 Ruth became an independent executive coach working with leaders in an eclectic spread of industry sectors and corporate structures in the UK, US, Europe and Asia. With this wealth of experience, Ruth is skilled in identifying and addressing key areas of leverage for individual and business success.
The impetus to found Coaching on Call was triggered by the passion Ruth shares with Kaaren for bringing consistently high quality coaching to a wider population within organisations. This determination resulted in Coaching on Call becoming the global pioneer of on-demand virtual coaching. Ruth places high value on building trusting relationships with clients as well as with our coaches, believing that this combination ensures optimal and sustainable results.
Ruth is accredited as a Master Certified Coach with the International Coach Federation and is a certified NLP coach, master practitioner and health & wellbeing practitioner. She has an MA in Linguistics & Social Anthropology from Edinburgh University, Diploma in Team Coaching with the Executive Coach Studio, is a qualified counsellor through Surrey University and a graduate of the Science of the Art of Coaching, the AC programme of applied neuroscience for coaches.
Dr Ian Gregory
Ian's early career as a researcher and lecturer in business processes improvement and knowledge transfer for Warwick University was further developed with Rolls-Royce, Lucas-Varity, TRW and PA Consulting. He has since worked on projects in the arena of process and IT design and implementation, specialising in creating user-friendly yet sophisticated interfaces and providing expertise on process and IT systems design to sectors including healthcare, manufacturing and IT services. Assignments have included the implementation of clinical diagnostic services across London, implementation of ISO27001 information security processes and review of commercial processes within private healthcare.
Unusually for a 'techie', Ian also appreciates the human factors in designing and supporting online systems and uses his knowledge transfer and NLP expertise so that people can easily understand, access and use the resources he develops.
Ian's coaching management system is the platform which enables Coaching on Call to deliver, monitor, measure and report all activity undertaken for our clients.
Our Coaches
Our global network of trusted accredited coaches - consistent quality coaching in the language of your people all over the world
Data Protection
GDPR
Keeping your data safe
Coaching on Call is fully compliant with all legislation relating to data protection. We take the privacy and security of your data very seriously and have invested in dedicated server infrastructure, firewalls and applications secured against OWASP threats to protect it. Our data is stored primarily in Germany which has among the strictest privacy laws worldwide. We also treat the confidentiality of coaching conversations as paramount and do not capture any data on these without explicit and case-by-case agreement.
ISO27001 and Cyber Essentials Plus
Demonstrating our commitment to security
Coaching on Call is certified to ISO27001 (information security) and CyberEssentials Plus. These certifications are backed by our CTO's extensive experiencein securing clinical systems in healthcare.
Privacy Policy
Website Privacy Notice Last Updated 21/05/18 At Coaching on Call Limited, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Summary This is just a summary. Please ensure you read the full, legal version below. • This privacy notice relates to Coaching on Call Limited’s publicly-accessible website. • We collect data that you give us when you complete web forms on our website and we use that data for the reasons you gave it to us. We also use cookies to collect data automatically about your use of our website or for advertising. Check out our cookie policy here. • We generally share the data we collect from you with those outside of Coaching on Call Limited if they are a service provider for Coaching on Call Limited (and must follow our instructions) or if we’re legally required to share it with someone outside of Coaching on Call Limited. • Your data is transferred to outside of the European Union. • Check out our Terms of Service if you have a dispute with us. *If you want to ask how to delete or access your data, email contact@coachingoncall.co.uk. Full Version Introduction What data we collect, how we collect it and why What we use your data for Who we may share your data with International Operations and Transfers Out of the European Union Information from Children How we secure your data How we treat Do-Not-Track Signals How we tell you about changes to our privacy practices How to make choices about your data How to resolve disputes relating to our privacy practices How you contact us Introduction Below is a description of what data we gather from you as a visitor to our publicly-accessible website. Also, included below is a description of why we collect and how we use the data we collect on the Coaching on Call Limited Site. In this notice, the words “our,” “us,” “we,” and “Coaching on Call Limited” refer to Coaching on Call Limited and our affiliates (which includes any person or entity that controls us, is controlled by us, or is under common control with us, such as our subsidiary, parent company, or our employees). Before you submit any information on or through the Coaching on Call Limited Site, please carefully review this notice. By using any part of the Coaching on Call Limited Site, you consent to the collection, use, disclosure and sharing of your information as further outlined below in this notice. What data we collect, how we collect it and why Data you give to us directly. On some places on the Coaching on Call Limited Site, you can fill in a web form to share your data with us directly. We collect the information you provide in response to those web forms. We may also offer opportunities for you to share your data with us such as through a survey, to sign up for a newsletter, or to register for or receive details about an event we are sponsoring. If you participate in those surveys, sign up for a newsletter, or register for an event, we will collect the information you provide to us in doing so. Data we collect from you automatically When you visit the Coaching on Call Limited Site, we and our service providers acting on our behalf automatically collect certain data using tracking technologies like cookies, web beacons, and similar technologies. We also will log your IP address. What we use your data for Data you give us directly For data that you give to us directly through a “Contact Us” page, we will use that data to formulate a response to your inquiry and know how to get back to you with our response. Similarly, if you provide us information directly in response to a survey or when signing up for an event, we will use the data you provide for the reason that you provided it to us and for other purposes that we tell you about at the time when you provided that data. We use our email system for communication, and hence your information will be present on our email servers hosted by Rackspace. If you sign up for our Leadership Insights newsletter, your information is stored by our email marketing provider iContact in the USA. They will send you emails on our behalf and will track those emails to determine if they are delivered and read. Data we collect automatically For data that we collect from you automatically through tracking technologies, we use this data to understand how visitors to the Coaching on Call Limited Site are using it and which pages and features of the Coaching on Call Limited Site are most popular. This helps us understand how we can improve our Site and track performance of our advertisements. In addition, tracking technologies are used to help improve the navigation experience on the Coaching on Call Limited Site. We use the following: Strikingly Our website is hosted by Strikingly. You can read about the data they capture ,technologies they use and reasons for data capture here: https://support.strikingly.com/hc/en-us/articles/214364818-Strikingly-s-Privacy-Policy Google Analytics We use Google Analytics to track the success of our online marketing. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site and our advertising campaigns. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Some of the cookies set for this purpose are automatically removed from your device once you close your browser. Others may last for a period of up to 24 months from your last visit to our site. How long we retain your data Coaching on Call Limited reviews our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. Who we may share your data with Unless you give us your permission, we don’t share data we collect from you with third parties, except as described below: • Third-party service providers or consultants. We may share data collected from you on the Coaching on Call Limited Site with third-party service providers or consultants who need access to the data to perform their work on Coaching on Call Limited’s behalf, such as a website analytics company or our third-party advertising partners. These third-party service providers are limited to only accessing or using this data to provide services to us and must provide reasonable assurances that they will appropriately safeguard the data. • Compliance with Laws. We may disclose your data to a third party if (i) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or government request (including to meet national security or law enforcement requirements), (ii) to enforce our agreements and policies, (iii) to protect the security or integrity of the Coaching on Call Limited Site or our services and products, (iv) to protect ourselves, our other customers, or the public from harm or illegal activities, or (v) to respond to an emergency which we believe in good faith requires us to disclose data to assist in preventing a death or serious bodily injury. If Coaching on Call Limited is required by law to disclose any of your data that directly identifies you, then we will use reasonable efforts to provide you with notice of that disclosure requirement, unless we are prohibited from doing so by statute, subpoena or court or administrative order. Further, we object to requests that we do not believe were issued properly. • Affiliates. We may share data collected from you from the Coaching on Call Limited Site with our affiliates. We all will only use the data as described in this notice. • Business transfers. If we go through a corporate sale, merger, reorganization, dissolution or similar event, data we gather from you through our website may be part of the assets transferred or shared in connection with due diligence for any such transaction. Any acquirer or successor of Coaching on Call Limited may continue to use the data we collect from you through our Site as described in this notice. • Aggregated or anonymised data. We might also share data collected from you from the Coaching on Call Limited Site with a third party if that data has been anonymised or aggregated in a way that does not directly identify you. We do not share your data with third parties for their direct marketing purpose. International Operations and Transfers Out of the European Union Please note that when you visit the Coaching on Call Limited Site, your data may be transferred to countries outside the European Union (“EU”). For example, some of the providers listed in this notice are US companies and are hence covered by ‘Privacy Shield’ agreements. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. Information from Children We do not knowingly collect any personal information directly from children under the age of 16. If we discover we have received any personal information from a child under the age of 16 in violation of this Policy, we will take reasonable steps to delete that information as quickly as possible. If you believe we have any information from or about anyone under the age of 16, please contact us at contact@coachingoncall.co.uk. How we secure your data We use appropriate security measures to protect the security of your data both online and offline. These measures vary based on the sensitivity of the information that we collect, process and store and the current state of technology. Please note, though, that no website or internet transmission is completely secure, so while we strive to protect your data, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur. How we treat Do-Not-Track Signals Coaching on Call Limited does not currently respond to web browser’s Do-Not-Track signals. You can learn more about Do Not Track here https://www.makeuseof.com/tag/not-track-actually-work/. How we tell you about changes to our privacy practices We may change our Website Privacy Notice from time to time. If we make changes, we’ll revise the “Last Updated” date at the top of this notice, and we may provide additional notice such as on the Coaching on Call Limited Site homepage. If we make any material changes to this notice, Coaching on Call Limited will notify you of those changes through a notice on the Coaching on Call Limited Site or through other reasonable means of communication, such as email. We will comply with applicable law with respect to any changes we make to this notice. How to make choices about your data Deletion, access, and changes to your data. The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. To request deletion of, access to, or to make changes to data we’ve collected from you via the Coaching on Call Limited Site, email us at contact@coachingoncall.co.uk. Please note that even if you request that we delete data we’ve collected from you, we may still retain data collected from you in an aggregated or anonymized form that does not identify you. We also will not delete your data if we are legally required to maintain it. Promotional communications If you are receiving promotional emails from us, you can choose to stop receiving those by following the unsubscribe/opt-out instructions in those emails. You can also opt-out by contacting contact@coachingoncall.co.uk. Cookies and tracking technologies. How you make choices about cookies and other tracking technologies depends on the type of cookie or tracking technology being used. You can opt out of tracking by Google Analytics by visiting: http://tools.google.com/dlpage/gaoptout?hl=en-GB How you contact us You may contact the Data Protection Manager by: Email at contact@coachingoncall.co.uk Or, you may write to us at the address listed below. Coaching on Call Limited Amberley House, Pankridge Street, Crondall, Farnham, GU10 5QT Surrey, UK
Terms & Conditions
Terms and Conditions These terms and conditions (“the Terms”) govern the users (“you” or “your”) use of the website www.coachingoncall.com (“the Website”) and your relationship with Coaching on Call Ltd, whose Registered Address is Amberley House, Crondall, Farnham, Surrey, GU10 5QT, England (“we”, “our” or “us”). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us. Use of the Website 1. Agreement By using the Website you agree to be bound by these Terms. 2. Amendments We reserve the right to: · update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and · modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents. 3. Registration You warrant that: · the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and · you are not impersonating any other person or entity · you will notify us immediately of any changes to the personal information by using our contact form. 4. Privacy Policy We will treat all your personal information: · as confidential and will only disclose the same in the circumstances set out below; and · in accordance with Data Protection legislation from time to time in force in England and Wales. If you contact us via this website we will collect data on you, for example your email address. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner’s office. We will use your personal information for the following purposes: · to administer this Website; · for statistical purposes to improve this Website and its services to you; · if you have consented during the registration process, to notify you of products or special offers that may be of interest to you. · Your data will also be used by our credit card processing company. If you have consented during the registration process, but do not want us to contact you regarding products or services which may be of interest to you then please write to us at Coaching on Call Ltd, Amberley House, Crondall, Farnham, Surrey, England and notify us accordingly. Subject to your rights of objection, you agree that personal information may be disclosed to reputable third parties who will help process your order. You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so. 5. Compliance The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website: · any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and · any material which is defamatory, offensive or of an obscene character 6. Indemnity You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information. 7. Third Party Links As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse these. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources. General 8. Intellectual Property The content of the Website and our text messages are protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website. 9. Limitation of Liability Notwithstanding any other provision in the Terms, nothing in these Terms: · affect or limit your rights as a consumer under English law; or · will exclude or limit our liability for death or personal injury resulting from our negligence. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided to by you. You must bear the risk associated with the use of the Internet. Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can. In particular, we disclaim all liabilities in connection with the following: · incompatibility of the Website with any of your equipment, software or telecommunications links · technical problems including errors or interruptions of the Website or your mobile phone network · unsuitability, unreliability or inaccuracy of the Website · inadequacy of the Website to meet your requirements To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website. 10. Severance If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms. 11. Waiver No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. 12. Entire Agreement These Terms form the entire basis form the entire basis of any agreement reached between you and us. 13. Law and Jurisdiction Where you contract with Coaching on Call Ltd, the Terms will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the English courts.
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