I N T E R N A T I O N A L


    Coaching on Call is a specialist coaching provider with a global team of trusted accredited coaches and a robust Coaching Management System.

    We substantiate results for our clients through the seamless integration of expert coaching and smart technology.

  • we help organisations worldwide

    to develop their leaders & talent to be the best they can be

    coaching aligned to strategy

    we understand how important it is to align sustainable coaching outcomes with your organisational values and strategic priorities

    global consistency and coherence

    our coaches are world class - wherever your people are, we ensure the same level of coaching excellence and cultural respect

    trusted partners

    we value great relationships - with our clients and with our coaches

    unique tailored coaching management system

    robust, secure and flexible - our system manages all coaching activity & captures data on your chosen criteria

  • Our Values in Action

    "We are what we repeatedly do."



    We follow Einstein's principle and keep things 'as simple as possible, but no simpler', dealing with our clients and coaches honestly and directly.


    We engage the same high quality associate coaches as the large consultancies yet charge clients considerably less, thanks to our smart business model.

    We also offer discretionary pro bono coaching to charities.


    All account management is delivered personally by the owners. We're friendly and easy to work with and have genuine relationships with our coaches worldwide.


    Best Practice

    We are dedicated to developing consistently outstanding coaching practices and giving people in organisations optimal access to their own talents and potential.


  • Our Service Spectrum

    Experts in all aspects of coaching


    Contributing wisdom and experience for coaching best practice

    • Coaching strategy - aligning coaching activity with your business priorities
    • Coaching framework - detailed practical methodology for coherence and consistency
    • Creating a coaching culture - diagnostics and enabling a practical pathway


    Flexibly providing the most effective & appropriate coaching resources

    • Virtual coaching - anywhere in the world, in coachees' native languages
    • On-Demand - we're the global pioneers; practical coaching just when & where it's needed
    • Developmental - going beyond the transactional to develop authentic leaders
    • Women in business - addressing bias, enhancing impact & supporting career progression
    • Team coaching - systemic awareness to raise group dynamic energy and effectiveness
    • Coaching supervision for internal coaches - supporting & ensuring quality & consistency
    • Making learning stick - individual coaching for sustainable, practical application of learning


    Adding measurable value and relieving you of the costly administrative burden around coaching and mentoring

    • Coaching & Mentoring Management System - uniquely flexible, robust & practical
    • ROI and data generation - capturing useful, tailored information for useful analysis
    • Sourcing coaches - finding the best qualified & experienced coaches worldwide
    • Coach matching - expert in the art of matching the right coaches for the purpose
    • Global reach - we have a requisite variety of coaches all over the world to provide you with consistency of approach as well as nuanced cultural diversity
  • "Our programmes are international, and it is was critical that we worked with high quality, commercial coaches, who could speak to our people in their native language. Coaching on Call have provided us with just that, and we have been pleased with the account management approach taken by Ruth and Kaaren, who are consummate professionals and make us feel like a valued client."
    John Stuart-King, Group HR Business Partner
    Morgan Advanced Materials plc

    "The online booking and scheduling system was easy to use and very versatile. All Participants either met or exceeded their expectations through the process, and were impressed with the focus of telephone based coaching and what can be achieved in a short space of time! When asked, all participants would recommend this approach to others within our organisation.Thank you Coaching on Call for fantastic service, qualified and professional coaches and a great outcome! "
    Paula Leach, Learning & Development, Ford of Britain

    Overwhelmingly managers commented that Coaching on Call has enhanced performance and confidence as well as giving them the reassurance of an external, secure and confidential resource. Our experience of working in close partnership with Coaching on Call has enabled us to begin to systemically influence the culture of organisational behaviour by embedding a ‘coaching’ mindset.

    Julia Ward, Senior Learning and Development Advisor

    NHS Portsmouth


  • Ask more caching questions

    “The range of what we think and do is limited by what we fail to notice. And because we fail to notice that we fail to notice there is little we can do to change until we notice how failing to notice shapes our thoughts and deeds.” Julio Olalla

  • Executive Team

    Coaching on Call was established in 2007 by three founding partners.
    Experience matters - between us we have over 90 years of development work with major organisations.

    Kaaren Brook - Coaching on Call

    Kaaren Brook

    Kaaren's early corporate career was in hotel management where she made a reputation for enabling change through people and rose to the world-wide role of management development manager for a large international organisation.

    Since then, she has gained 30 years experience in facilitating and coaching hundreds of managers and executives in organisations to help them achieve their goals. Passionate about the results that personal development can attain for well-being, confidence and business results, Kaaren went on to found and run companies delivering high quality leadership, team and culture change projects.


    Over the last 15 years, the targeted and highly personal approach of coaching has been at the forefront of how Kaaren works and adds to the value of programme delivery. She believes strongly that working with what matters and what gets in the way of people being their best is the most effective way to produce positive results that benefit the individual and the organisation alike. This powerful approach is what brought her to co-found Coaching on Call as a way to provide excellent coaching to more people across the world.


    Kaaren is a Professional Certified Coach with the International Coach Federation, Master Practitioner of NLP, certified NLP coach and has an ILM certificate in Action Learning, certificate in Applied Neuroscience and an MSc in Change Agent Skills and Strategies from the University of Surrey.

    Ruth Paris - Coaching on Call

    Ruth Paris

    Having co-founded and run a thriving consultancy developing leadership, team and individual performance, in 2002 Ruth became an independent executive coach working with leaders in an eclectic spread of industry sectors and corporate structures in the UK, US, Europe and Asia. With this wealth of experience, Ruth is skilled in identifying and addressing key areas of leverage for individual and business success.


    The impetus to found Coaching on Call was triggered by the passion Ruth shares with Kaaren for bringing consistently high quality coaching to a wider population within organisations. This determination resulted in Coaching on Call becoming the global pioneer of on-demand telephone coaching. Ruth places high value on building trusting relationships with clients as well as with our coaches, believing that this combination ensures optimal and sustainable results.


    Ruth is accredited as a Professional Certified Coach with the International Coach Federation and is a certified NLP coach, master practitioner and health & wellbeing practitioner. She has an MA in Linguistics & Social Anthropology from Edinburgh University, is a qualified counsellor through Surrey University and a graduate of the Science of the Art of Coaching, the AC programme of applied neuroscience for coaches.

    Ian Gregory - Coaching on Call

    Dr Ian Gregory

    Ian's early career as a researcher and lecturer in business processes improvement and knowledge transfer for Warwick University was further developed with Rolls-Royce, Lucas-Varity, TRW and PA Consulting. He has since worked on projects in the arena of process and IT design and implementation, specialising in creating user-friendly yet sophisticated interfaces and providing expertise on process and IT systems design to sectors including healthcare, manufacturing and IT services. Assignments have included the implementation of clinical diagnostic services across London, implementation of ISO27001 information security processes and review of commercial processes within private healthcare.


    Unusually for a 'techie', Ian also appreciates the human factors in designing and supporting online systems and uses his knowledge transfer and NLP expertise so that people can easily understand, access and use the resources he develops.


    Ian's coaching management system is the platform which enables Coaching on Call to deliver, monitor, measure and report all activity undertaken for our clients.

  • Blog

    December 7, 2016 · virtual coaching
    February 21, 2012 · leadership insights
    February 17, 2012 · leadership insights
    January 18, 2012 · leadership insights
    January 18, 2012 · leadership insights
    January 17, 2012 · leadership insights
    January 17, 2012 · leadership insights
    January 17, 2012 · leadership insights
    January 17, 2012 · leadership insights
    More Posts
  • Please Do Contact Us

    "Coming together is a beginning. Keeping together is progress. Working together is success."
    Henry Ford

    Coaching on Call Ltd
    Amberley House, Crondall, Farnham
    Surrey GU10 5QT United Kingdom
    +44 (0) 1483 321640
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Terms and Conditions
These terms and conditions (“the Terms”) govern the users (“you” or “your”) use of the website www.coachingoncall.com (“the Website”) and your relationship with Coaching on Call Ltd, whose Registered Address is Amberley House, Crondall, Farnham, Surrey, GU10 5QT, England  (“we”, “our” or “us”). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.

Use of the Website

1. Agreement

By using the Website you agree to be bound by these Terms.

2. Amendments

We reserve the right to: 
· update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and 
· modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

3. Registration

You warrant that: 
· the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and 
· you are not impersonating any other person or entity 
· you will notify us immediately of any changes to the personal information by using our contact form or telephoning us at: +44 (0) 1483321640 

4. Privacy Policy

We will treat all your personal information: 
· as confidential and will only disclose the same in the circumstances set out below; and 
· in accordance with Data Protection legislation from time to time in force in England and Wales. 
When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner’s office. We will use your personal information for the following purposes: 
· processing your orders; 
· to administer this Website; 
· for statistical purposes to improve this Website and its services to you; 
· if you have consented during the registration process, to notify you of products or special offers that may be of interest to you.
· Your data will also be used by our credit card processing company.
If you have consented during the registration process, but do not want us to contact you regarding products or services which may be of interest to you then please write to us at Coaching on Call Ltd, Amberley House, Crondall, Farnham, Surrey, England and notify us accordingly.

Subject to your rights of objection, you agree that personal information may be disclosed to reputable third parties who will help process your order.

You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.

5. Compliance

The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website: 
· any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and 
· any material which is defamatory, offensive or of an obscene character

6. Indemnity

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

7. Third Party Links

As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse these. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

8. Intellectual Property

The content of the Website and our text messages are protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

9. Limitation of Liability

Notwithstanding any other provision in the Terms, nothing in these Terms: 
· affect or limit your rights as a consumer under English law; or 
· will exclude or limit our liability for death or personal injury resulting from our negligence. 
The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided to by you. You must bear the risk associated with the use of the Internet.

Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following: 
· incompatibility of the Website with any of your equipment, software or telecommunications links 
· technical problems including errors or interruptions of the Website or your mobile phone network
· unsuitability, unreliability or inaccuracy of the Website 
· inadequacy of the Website to meet your requirements 
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

10. Severance

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

11. Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

12. Entire Agreement

These Terms form the entire basis form the entire basis of any agreement reached between you and us.

13. Law and Jurisdiction

Where you contract with Coaching on Call Ltd, the Terms will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the English courts.