• Coaching / Mentoring Management System

    Robust. Flexible. Business-focused.

    Coaching Management

    As organisations employ and develop more complex coaching provisions, the effective management of coaching and mentoring becomes increasingly important. Historically, the sourcing of coaching has tended to be ad hoc. Many organisations are now finding that their systems and processes for managing coaching provision are inadequate and costly in terms of time and resources.

     

    There are substantial reasons why your coaching provision should be managed effectively:

    • Coherence and consistency throughout the organisation
    • Alignment of coaching with your organisational strategy and objectives
    • Matching appropriate coaches and coaching delivery methods to your internal needs
    • Ensuring value - positive return on investment and on expectation
    • Access to information relating to the whole who/where/when/why etc. of coaching
    • Quality control and evaluation

     

    Bespoke Coaching & Mentoring Management System

    To make life easier for the L&D team, Coaching on Call has developed a bespoke, secure Coaching & Mentoring Management System which automates all the various the time-consuming activities required in managing a large cohort of coaches/mentors across large, complex and multinational organisations.

     

    The system supports three approaches to administering the coaching process:

    • Coach led – the coach agrees sessions with the coachee and handles all of the administration on the system.
    • Coachee led – the coach publishes their availability and the coachee manages their diary.
    • Administrator led – a central administrator can handle the administration of the sessions.

    These can be tailored. For example, the coachee can lead the coach selection process and organise chemistry sessions. Once the coach is chosen, the coach can administer the process thereafter.

  • CMS Flexible Components

    Key features offered by our robust management system - applicable both to coaching and mentoring

    Customisation and Integration

    The system is currently offered as a managed service over the internet. Our customers can request a customised look-and feel to their site to match their corporate image and to maintain consistency with existing intranet sites. We are also able to support single-sign-on requirements.

    Secure and Reliable

    The system uses secure, modern web technologies and is hosted on dedicated and redundant hardware in an enterprise class data centre. All communications use encryption to keep them secure and confidential.

     

    Budget Management

    You can mix and match different types of coaching intervention and allocate a specific budget to an individual coachee, department or other grouping. Only coachees with budget can book coaching sessions.

    Managing Coach Selection

    If you want the user to select their own coach, the system offers coach profiles and a system for shortlisting and selecting a coach. This includes arranging dedicated ‘chemistry sessions’ with shortlisted coaches.

    Scheduling

    The system has a user-friendly web interface that matches coachees and coaches for mutual convenience. It can support a whole range of scenarios:

    • Internal or external coaches
    • Varying session duration
    • Face-to-face or remote coaching
    • Different coaching languages
    • Global timezones
    • Different activities – e.g. coaching or mentoring
    • Using the same coach for a series of sessions, or on-demand coaching
    • Reminders sent by email, Outlook and SMS

    Encouraging Follow-on

    Coachees are emailed directly following a coaching session with a list of actions / reflection points identified during their coaching conversation to encourage them to follow through on activities agreed with the coach.

     

    This can also be shared with the Line Manager as agreed, and provides a means of tracking progress through the coaching journey.

    Quality Control

    Coachees provide online feedback, which is captured in the system and drives quality control.

    Invoicing

    The system facilitates invoice matching, making it easy for you to ensure coaches are paid as contracted and to keep your Finance department happy.

    Monitoring and control of activity

    Standard screens and reports allow you to see what is going on with respect to all coaching (and/or mentoring) activity across the organisation without compromising confidentiality on the content of an intervention.

    Return on Investment

    The system can produce targeted reports and data extracts on items including usage, feedback and action points, which you can combine with your organisation’s wider data to determine ROI on coaching activity. This is facilitated by a Taxonomy function that permits coachees to be grouped (for example by geography, department or seniority), allowing data analysis whilst maintaining confidentiality.

    Technology

    The Coaching on Call CMMS is currently offered as a managed service over the internet. Our customers can request a customised look-and feel to their site to match their corporate image and to maintain consistency with existing intranet sites. We are also able to support single-sign-on requirements.

     

    The system is hosted on dedicated virtual servers running on highly redundant hardware in an enterprise class data centre, allowing it to run uninterrupted 24/7. All communications use encryption to keep them secure and confidential.

     

    Our software is built on Microsoft’s ASP.Net 4.0 technology, which offers considerable security functionality and allows easy integration with other corporate IT solutions if required. We can offer custom development if required.

     

  • Request Coaching Management System Outline

    please just ask for an overview of our system capabilities; we'll be happy to share it with you

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