• Coaching / Mentoring Management System

    Robust. Flexible. Business-focused.

    Coaching Management

    As organisations employ and develop more complex coaching provisions, the effective management of coaching and mentoring becomes increasingly important. Historically, the sourcing of coaching has tended to be ad hoc. Many organisations are now finding that their systems and processes for managing coaching provision are inadequate and costly in terms of time and resources.


    There are substantial reasons why your coaching provision should be managed effectively:

    • Coherence and consistency throughout the organisation
    • Alignment of coaching with your organisational strategy and objectives
    • Matching appropriate coaches and coaching delivery methods to your internal needs
    • Ensuring value - positive return on investment and on expectation
    • Access to information relating to the whole who/where/when/why etc. of coaching
    • Quality control and evaluation


    Bespoke Coaching & Mentoring Management System

    To make life easier for the L&D team, Coaching on Call has developed a bespoke, secure Coaching & Mentoring Management System which automates all the various the time-consuming activities required in managing a large cohort of coaches/mentors across large, complex and multinational organisations.


    The system supports three approaches to administering the coaching process:

    • Coach led – the coach agrees sessions with the coachee and handles all of the administration on the system.
    • Coachee led – the coach publishes their availability and the coachee manages their diary.
    • Administrator led – a central administrator can handle the administration of the sessions.

    These can be tailored. For example, the coachee can lead the coach selection process and organise chemistry sessions. Once the coach is chosen, the coach can administer the process thereafter.

  • CMS Flexible Components

    Key features offered by our robust management system - applicable both to coaching and mentoring

    Customisation and Integration

    The system is currently offered as a managed service over the internet. Our customers can request a customised look-and feel to their site to match their corporate image and to maintain consistency with existing intranet sites. We are also able to support single-sign-on requirements.

    Secure and Reliable

    The system uses secure, modern web technologies and is hosted on dedicated and redundant hardware in an enterprise class data centre. All communications use encryption to keep them secure and confidential.


    Budget Management

    You can mix and match different types of coaching intervention and allocate a specific budget to an individual coachee, department or other grouping. Only coachees with budget can book coaching sessions.

    Managing Coach Selection

    If you want the user to select their own coach, the system offers coach profiles and a system for shortlisting and selecting a coach. This includes arranging dedicated ‘chemistry sessions’ with shortlisted coaches.


    The system has a user-friendly web interface that matches coachees and coaches for mutual convenience. It can support a whole range of scenarios:

    • Internal or external coaches
    • Varying session duration
    • Face-to-face or remote coaching
    • Different coaching languages
    • Global timezones
    • Different activities – e.g. coaching or mentoring
    • Using the same coach for a series of sessions, or on-demand coaching
    • Reminders sent by email, Outlook and SMS

    Encouraging Follow-on

    Coachees are emailed directly following a coaching session with a list of actions / reflection points identified during their coaching conversation to encourage them to follow through on activities agreed with the coach.


    This can also be shared with the Line Manager as agreed, and provides a means of tracking progress through the coaching journey.

    Quality Control

    Coachees provide online feedback, which is captured in the system and drives quality control.


    The system facilitates invoice matching, making it easy for you to ensure coaches are paid as contracted and to keep your Finance department happy.

    Monitoring and control of activity

    Standard screens and reports allow you to see what is going on with respect to all coaching (and/or mentoring) activity across the organisation without compromising confidentiality on the content of an intervention.

    Return on Investment

    The system can produce targeted reports and data extracts on items including usage, feedback and action points, which you can combine with your organisation’s wider data to determine ROI on coaching activity. This is facilitated by a Taxonomy function that permits coachees to be grouped (for example by geography, department or seniority), allowing data analysis whilst maintaining confidentiality.


    The Coaching on Call CMMS is currently offered as a managed service over the internet. Our customers can request a customised look-and feel to their site to match their corporate image and to maintain consistency with existing intranet sites. We are also able to support single-sign-on requirements.


    The system is hosted on dedicated virtual servers running on highly redundant hardware in an enterprise class data centre, allowing it to run uninterrupted 24/7. All communications use encryption to keep them secure and confidential.


    Our software is built on Microsoft’s ASP.Net 4.0 technology, which offers considerable security functionality and allows easy integration with other corporate IT solutions if required. We can offer custom development if required.


  • Request Coaching Management System Outline

    please just ask for an overview of our system capabilities; we'll be happy to share it with you

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Terms and Conditions
These terms and conditions (“the Terms”) govern the users (“you” or “your”) use of the website www.coachingoncall.com (“the Website”) and your relationship with Coaching on Call Ltd, whose Registered Address is Amberley House, Crondall, Farnham, Surrey, GU10 5QT, England  (“we”, “our” or “us”). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.

Use of the Website

1. Agreement

By using the Website you agree to be bound by these Terms.

2. Amendments

We reserve the right to: 
· update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and 
· modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

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You warrant that: 
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· you are not impersonating any other person or entity 
· you will notify us immediately of any changes to the personal information by using our contact form or telephoning us at: +44 (0) 1483321640 

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We will treat all your personal information: 
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When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner’s office. We will use your personal information for the following purposes: 
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· Your data will also be used by our credit card processing company.
If you have consented during the registration process, but do not want us to contact you regarding products or services which may be of interest to you then please write to us at Coaching on Call Ltd, Amberley House, Crondall, Farnham, Surrey, England and notify us accordingly.

Subject to your rights of objection, you agree that personal information may be disclosed to reputable third parties who will help process your order.

You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.

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The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website: 
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You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

7. Third Party Links

As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse these. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

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You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

9. Limitation of Liability

Notwithstanding any other provision in the Terms, nothing in these Terms: 
· affect or limit your rights as a consumer under English law; or 
· will exclude or limit our liability for death or personal injury resulting from our negligence. 
The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided to by you. You must bear the risk associated with the use of the Internet.

Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following: 
· incompatibility of the Website with any of your equipment, software or telecommunications links 
· technical problems including errors or interruptions of the Website or your mobile phone network
· unsuitability, unreliability or inaccuracy of the Website 
· inadequacy of the Website to meet your requirements 
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

10. Severance

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

11. Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

12. Entire Agreement

These Terms form the entire basis form the entire basis of any agreement reached between you and us.

13. Law and Jurisdiction

Where you contract with Coaching on Call Ltd, the Terms will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the English courts.